FAQ
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay and Google Pay. Our payment process is secure and encrypted for your safety.
Can I change or cancel my order after I place it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed, changes may not be possible.
Do you ship internationally?
Yes, we ship to many countries around the world. Shipping costs and delivery times for international orders are calculated at checkout.
How long does delivery take?
Shipping times vary depending on your location, but most customers receive their orders within 8-10 business days. Expedited shipping options are also available at checkout.
Do you offer free shipping?
Yes! We offer free shipping on all orders over € 40. For orders under € 40 standard delivery charges apply.
Can I track my order?
Absolutely! Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on our website or on the carrier's website.
What types of coffee can I use with your portable coffee machines?
Our portable coffee machines are compatible with ground coffee, as well as standard coffee capsules. For a personalized experience, we recommend using quality ground coffee, which you can adjust to your preferences for the perfect espresso. If you use capsules, make sure they are compatible with your machine model.
Are collapsible mugs suitable for all drinks?
Yes, our collapsible mugs are perfect for all hot or cold drinks, including coffee, tea, smoothies, and even water. Made of high-quality food-grade silicone, they are able to withstand high temperatures without compromising their shape or safety. Their compact design allows you to take them anywhere, whether hiking, traveling, or to the office.
Can I use your reusable capsules for any type of coffee machine?
Our reusable capsules are primarily designed to work with Nespresso compatible coffee machines. They allow you to use your favorite ground coffee while being environmentally friendly. If you have a different machine, please check compatibility before purchasing or contact our customer service for more details.
How long do your portable coffee machines last?
Our portable coffee machines are made of durable materials, such as high-quality food-grade plastic and robust components. If properly maintained, they can last for several years. To ensure optimal longevity, we recommend cleaning them regularly and storing them in a dry and secure place when not in use.
Are the capsule cases suitable for all types of coffee capsules?
Our capsule cases are specially designed to fit Nespresso coffee capsules, offering a practical and stylish solution to safely transport your capsules. They are also compatible with other brands of capsules of similar size. Thanks to their compact design and robust material, your capsules will remain protected against shocks and humidity, while being easily accessible at all times. Ideal for travelers or those who like to keep their capsules organized at home or in the office.